Sang Sur, Ph.D., CISSP, PMP Old Tappan, NJ 07675 | (631) 432-6763 | sang@sangnjh.com CHIEF INFORMATION OFFICER Executive IT/Engineering Leadership - Business/Technology Strategy and Governance - M&A - Business Process Design and Continuity Planning - System Requirements Analysis - Program Execution Influential and inspiring technology executive and strategic technical business advisor recognized for implementing technology standards, processes, and initiatives that increase revenues and reduce costs. Achieves aggressive multi-channel revenue targets and product performance objectives by leveraging strategic planning, technology, innovation, and communication methodologies. Serves as a trusted leader, advisor, and confidante to clients, executives, management teams, business partners, investors, and staff. Leverages collaborative and hands-on leadership methodologies and inspires cross-functional teams to achieve or exceed aggressive goals and objectives. Consistently delivers successful outcomes within the most challenging environments. United States Air Force veteran officer whose competencies include: - Technical / Engineering Leadership - Full Lifecycle & Enterprise Management - Process Improvement / Metrics Design - Executive / Leadership Coaching - Agile Development / DevOps - Organization / Communication - Strategic Planning & Execution - Cross-Functional Governance - Security, Cloud, & Disaster Recovery CAREER SYNOPSIS Grand BK - Carlstadt, NJ (2021-Present) Head of Information Technology / Senior Director Serving as the chief IT executive directing business strategy for a $1.5B wholesale national grocery chain, providing vision and oversight for the technical needs of 70+ stores and 10+ warehouses across the US. Developed the strategic IT growth plan, established the vision and implemented employee training to focus on customer needs and continual improvement for scalability and growth. Established security and operational standards aligning the IT organization with business needs ensuring the highest business value through product development, excellent efficiency and security through infrastructure, completion of key projects through project management and business analysis, and ensuring the highest employee satisfaction and excellence in business operations through IT support. Spearheaded an emergency IT security plan to handle defenses against ransomware threats, support personnel, and develop new products aligned with the organization's security needs. I initiated digital transformation allowing employee effectiveness amid the pandemic. - Directed cybersecurity training and a $15M infrastructure upgrade to meet the requirements for PCI Compliance. - Increased communication and awareness focusing on business intelligence, data analytics, and database restructure. - Saved $480K annually by reducing redundant email accounts and merging domain names and providing aliases. - Enabled resolve of most business-critical issues ensuring 100% accountability of employee/operations support across all stores and warehouses by establishing a ticketing system that made it easy for IT's customers to use. Techellence - New York, NY (2018-2021) Chief Technology Officer / Technology Consultant Successfully created an information technology, infrastructure, cybersecurity, marketing, and web advisory organization, specializing in robotic process automation, machine learning, artificial intelligence, big data, and business applications. - Enabled a startup international e-commerce business to identify process improvement opportunities by incorporating automation and artificial intelligence methodologies through server and endpoint connectivity. Designed and developed Android/iOS (Swift5) application and established the process, resulting in further investor support. - Handled full-stack development, including server management, performance benchmarks, and third-party API integrations to enable business owners to have an online presence and a storefront. - Guided 5,000+ business leaders on digital transformation through a panel presentation. CAVO Conference (6/17/21). CA Technologies, Global Information Systems - Islandia, NY (2014-2018) Senior Principal, Business Systems Analyst, M&A Served as the Chief Advisor and Consultant to the SVP of Information Technology, representing Global IT through full acquisition lifecycle from diligence to completion of integration. Established organization and structure to initiate and integrate or disseminate business processes, systems, and infrastructure of internationally acquired/divested companies. Brokered coordination, negotiation, and partnership with external businesses including Sales, Marketing, Finance, Digital Commerce, Web, Product Development, Support, Partners, Communities, Human Resources, Professional Services, Vendor Management, Procurement, Education, and Legal to make business decisions, identify scope, define timelines and secure necessary resources for successful integration. Directed end-to-end decisions, management, and integration of technical system architectures, business process flows, and IT-specific infrastructures such as Network, Email, Cybersecurity, Content Management, and Collaboration tools across the globe. - Achieved $100M+ in annual operating expense savings by renegotiating supplier contracts. - Enabled $53M in revenue growth. successfully transitioning 500-employee-company for organic and scalable growth. - Developed and implemented the M&A Playbook and company-wide M&A Integration Framework, improving execution and collaboration between teams. As a result, provided greater visibility of progress, budget, schedule, and risks to stakeholders obtaining greater buy-in and partnership with company leadership. - Successfully performed due diligence on 14 potential acquisitions and provided pertinent data, risks, and ROI on investment supporting go/no-go purchase decisions. Telephonics Corporation - Huntington, NY (2012-2014) Engineering Manager Provided technical and programmatic leadership for Radar Systems Division by directing all engineering functions and guiding other supporting roles (manufacturing/production, procurement, contracts, et al.) to meet the satisfaction of customer requirements. Oversaw and ensured results for engineering proposals, initiation, execution, and completion of projects meeting cost, schedule, and performance constraints, especially for the company's primary product line: APS-143C(V)3/Ocean Eye radar system. Reported technical and financial performance to senior executives along with defined milestones, handling of existing issues, accountability of risks, recommendations of mitigation strategies, and future businesses. Worked closely with international customers to establish requirements, solidify scope and solve technical problems to meet needs. Co-chaired Engineering Review Board resolving systematic issues. Project recovery expert. - Restored a technically- and timely-troubled project, delivering fully engineered product in 15 months at half the time originally planned, thereby meeting customer's critical timing needs. Concluded with CPI/SPI 0.97 despite challenges. - Process-driven for efficiency/reliable data/cost-savings, streamlined flight test process reducing preparation time from 3 to 1 week while allowing for predictable and systematic collection of objective data for further analysis post-flight. - Led a time-critical campaign to clear 12 major software issues preventing radar operation. Taking the role as Scrum Master, brought quick and proper resolution with 10 handpicked Systems/SW Engineers allowing further deliveries. - Sent in to resolve a project crisis, directed resources across the company to determine the root cause of a technical issue. 3-month effort saved the company's ability to fulfill contract obligations allowing receipt of further payments. Key drivers for success were personal resolve, decision-making, management of resources, and personnel leadership. ITT Exelis - Engineering Manager (Countermeasure Electronic Defense Systems for B-52, C-130) (2008-2012) Hamilton Sundstrand (United Technology Corp.) - Senior Systems/Project Manager (787 aircraft) (2006-2008) United States Air Force, Air Force Special Operations Command - UAV Project Officer (Special Ops) (2002-2006) Digital Publishing Interactive - Systems Analyst / Software Engineer (1998-2002) EDUCATION AND CREDENTIALS Northcentral University, San Diego, CA - Doctor of Philosophy (Ph.D.), Business Administration and Management (3.94/4.00 GPA) Specialization: Aeronautics Management Dissertation: Assessing Customer Perceptions of Quality of Service of Private Flight Service Providers Embry Riddle Aeronautical University, Daytona Beach, FL - Master of Science (M.S.) in Aeronautics Specializations: Avionics/Aerospace Safety Systems, Aeronautics, and Human Factors Honorary Aerospace/Aviation Safety Systems Certificate State University of New York, Binghamton, NY - Bachelor of Science (B.S.), Physics and Bachelor of Arts (B.A.), Psychology Certified Information Systems Security Professional (CISSP, License #709725) Certified Business Analysis Professional (CBAP, License #14372651) Certified Scrum Professional (CSP) and Master (CSM) (License #337871) Project Management Professional (PMP, License #454174) and Agile Certified Practitioner (ACP, License #20070314) Professional Certified Coach (PCC, License #9282510I) Six Sigma Black Belt (CSSBB, License #20070314)